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Return & Refund Policy

Return & Refund Policy

Last Updated: August 20, 2026

At AKEVAA, we want you to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

  • The product arrives damaged or defective.

  • You receive the wrong product, size, color, or quantity.

  • The product is significantly different from the description.

  • The product has a manufacturing defect.

To be eligible, the return request must generally be submitted within 7 days of delivery.

Products must be unused, unwashed, and in their original condition and packaging, wherever applicable.

2. Products That Cannot Be Returned

Returns may not be accepted for:

  • Products that have been used, washed, altered, or damaged after delivery.

  • Products without original packaging, tags, or accessories where applicable.

  • Products damaged due to misuse or improper handling.

  • Products returned after the applicable return period.

  • Products specifically marked as non-returnable on the product page.

  • Personalized or customized products, unless they arrive defective or damaged.

3. Damaged or Incorrect Products

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery and provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging/shipping label

  • A short description of the issue

  • A video, if requested by our support team

This information may be required to verify the issue with our fulfilment/shipping partner.

4. Return Process

To request a return, contact us through our customer support email or contact form with your order number and reason for the return.

After reviewing your request, we will inform you whether the return is approved and provide the applicable return instructions.

Do not send products back to the sender's address shown on the shipping package unless we specifically instruct you to do so.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect product confirmed by us, we may provide a return solution or cover the applicable return shipping cost.

For other approved returns, return shipping charges may be deducted from the refund or may be payable by the customer, depending on the product and circumstances.

6. Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be processed to the original payment method.

Depending on your bank, payment provider, or other financial institution, it may take additional business days for the refund to appear in your account.

7. Refund for Cash on Delivery Orders

For Cash on Delivery (COD) orders, any approved refund will be made through an available electronic payment method or another method agreed upon with the customer.

We may request the customer's bank/UPI details where necessary to process an approved refund.

8. Order Cancellation

You may request cancellation before your order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

If the order has already been shipped, you may need to follow the applicable return process after delivery.

9. Refused or Undelivered Orders

If an order is returned to us or our fulfilment partner because of:

  • Incorrect address

  • Customer unavailable for repeated delivery attempts

  • Customer refusing delivery

  • Incorrect contact information

  • Failure to accept a COD order

the order may be treated as a Return to Origin (RTO).

Any refund or re-shipping option for such orders will be considered according to the circumstances and applicable costs.

10. Exchanges

Where available, we may offer an exchange instead of a refund for eligible products.

Exchange availability depends on product stock and supplier/fulfilment availability.

11. Sale and Promotional Products

Products purchased during special promotions, clearance sales, or marked as non-returnable may have different return or refund conditions. Please check the product page before placing your order.

12. Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where we reasonably believe there is:

  • Fraudulent activity

  • Repeated misuse of the return policy

  • Product substitution

  • Intentional product damage

  • False or misleading claims

13. Contact Us

For return or refund assistance, please contact our customer support team through the contact details provided on our website.

Please include your order number in all return or refund communications so that we can assist you more quickly.

AKEVAA reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.

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